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Service Alert - Wildfires in California

Source: UPS and FedEx / www.ups.com and www.fedex.com / October 28th, 2019

UPS

Fires triggering mandatory evacuations are impacting service in areas of California. There will be no pickups or deliveries today in the affected areas.

We will work to ensure the safety of our employees while minimizing effects on service. Contingency plans are in place to help ensure that shipments arrive at their final destinations as quickly as conditions permit.

Affected Zip Codes:

California (65)

Resources

For the safety of our staff and customers, UPS Customer Centers within affected areas are not open for pickup or drop off. To be notified, however, by email or text when the status of your package changes, first track your shipment, then select Send Updates when reviewing your shipment status.

For personal shippers, get more control over deliveries and reroute packages to another location, such as any convenient UPS Access Point® Location by signing up for UPS My Choice® service. New to UPS My Choice? Sign up Now.

For businesses, manage shipments like a pro with UPS My Choice® for business. This free service lets you proactively monitor outbound shipments to keep your customers in the know, provides estimated delivery windows and notifications and – coming soon – will even let you make last-minute delivery changes.

Visit the UPS Email Communications page to sign up for your choice of service alerts, holiday news, regulatory updates and other announcements.

Our UPS Virtual Assistant is here to help. Access the same, up-to-date tracking information as our customer care representatives can provide -- but on your schedule and without any wait.

For more information about service impacts on UPS® Freight pickups and deliveries, visit UPS Freight Advisories. To track air or ocean freight shipments, visit Flex® Global View or call 800-443-6379.

Contact your nearest location of The UPS Store directly for information about any impacts to its hours of operation. Visit The UPS Store to find the location nearest you. UPS Access Point™ locations’ hours of operation may be impacted in affected areas.

Note that the UPS Service Guarantee does not apply to shipments affected by this service disruption. For more information, refer to the UPS Tariff/Terms and Conditions of Service.

FedEx

The wildfires are causing hazardous conditions in California. Our top priority is the safety and well-being of our team members, as well as providing the highest level of service to our customers. Although contingency plans are in place, some service delays and disruptions can be anticipated for inbound and outbound shipments in the California areas. FedEx is committed to providing service to the best of our ability in areas that can be safely accessed.

FedEx cares about your safety and we encourage you to prepare for natural disasters. Click here to learn how to prepare your family.

Shipping to affected areas?
To help avoid delays, we encourage you to contact your recipients to verify whether their location is open or able to receive deliveries.

Note that potential service disruptions may not affect FedEx Express, FedEx Ground, FedEx Freight, FedEx Office, etc. the same. This may result in different levels of impact as well as cities, states and ZIP Codes serviced.


Continue to check the status of your shipments on fedex.com or go to fedex.com for updates to FedEx Service Alerts. Consistent with the provisions of the FedEx Service Guide, shipments delayed due to the wildfires are not eligible for a refund or credit under the money-back guarantee policy

Ship Watchers will continue to monitor this weather alert and provide updates accordingly.  Not a client of Ship Watchers?  Contact one of our representatives to find out how you could get on board today!

www.shipwatchers.com - 24/7 Support including Chat

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