In January 2012 we purchased a new data center with more processing speed insuring Ship Watchers keeps our auditing and processing in-house as we have insured we will never outsource any part of our solution to any 3rd party.
The new data center houses advanced servers with the latest technology and software provided by one of our partners, Microsoft.
Over the next couple months we will be moving large clients, based on an average volume of 3000 shipments over a specified time period, into the new data center that will enhance our processing times, reports and overall response to customized reporting and error issues by over 75% from our present times.
Keep an eye out for these changes. All clients will be notified with their portal login at least 48 – 72 hours before they are moved. The down times will be held to off-peak hours between 8:00 PM EST and 4:00 AM EST or on weekends.
If you have any questions and or concerns, please contact our 24.7 Support Center located at: http://support.myshipwatcher.com