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FedEx Express Temporary Surcharge (COVID-19)

Source: FedEx / www.fedex.com / April 17th, 2020

As you may have heard, on April 6, 2020, FedEx implemented a temporary surcharge on all FedEx Express® and TNT international parcel and freight shipments due to the COVID-19 restrictions that are disrupting the global supply chain.

FedEx continues to deliver much-needed goods and services around the world during the global pandemic.

For more information on the FedEx response to COVID-19, click here.

See surcharge details here.

What you should do if these temporary surcharges apply to you:
Please ensure that your management, development, and support staff are aware of this information concerning the Temporary Surcharge changes for FedEx Express International Services.

For FedEx Ship Manager® Server: Customers must be on FedEx Ship Manager Server versions 15.09, 16.07, 17.04, or 18.01 to receive accurate rate quotes for the Temporary Surcharge.

For FedEx Web Services: The surcharges will automatically be reflected as part of the total rate quote provided.

Support information:
If you have any questions, contact the Technical Support Center at 1.877.FDX Assist 1.877.339.2774, Monday through Friday, 7 a.m. to 9 p.m. CST; and Saturday, 9 a.m. to 3 p.m. CST.

Where to find the updates?
Be sure to click here to:

  • Obtain general FedEx shipping rate information
  • Learn how to use FedEx rate tools
  • Get answers to frequently asked questions

Thank you for your time and attention. We appreciate your business.


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Want to stay on top of carrier increases, rate changes, and benchmark studies while insuring that your invoices are free from errors and incorrect charges?  Give us a shout to learn more at oncall@shipwatchers.com or by calling us at 800.550.7217 ext 874.  

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