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DHL 2020 eCOMMERCE SOLUTIONS HOLIDAY SCHEDULE

Source: DHL / www.dhl.com / November 24th, 2020

2020 Pick Up and Processing Schedule

THANKSGIVING

Wednesday,  25 – Nov

U.S. and Canadian Operations open. Contact Transportation Operations Center for changes to your pickup schedule; a determination will be made whether changes are possible.

Thursday, 26 – Nov 

Pickups in the U.S. will be canceled.* U.S. Operations, Customer Service Center and Corporate Offices closed; Transportation Operations Center open (limited staffing); Canadian Operations open.

Friday, 27 – Nov

U.S. and Canadian Operations open. Contact Transportation Operations Center for changes to your pickup schedule; a determination will be made whether changes are possible

CHRISTMAS

Wednesday, 23 - Dec

U.S. and Canadian Operations open. Contact Transportation Operations Center for changes to your pickup schedule; a determination will be made whether changes are possible.

Thursday, 24 - Dec

U.S. and Canadian Operations open. Contact Transportation Operations Center for changes to your pickup schedule; a determination will be made whether changes are possible.

Friday, 25 - Dec

Pickups in the U.S. and Canada will be canceled.* U.S. and Canadian Operations, Customer Service Center and Corporate Offices closed; Transportation Operations Center open (limited staffing).

Saturday, 26 - Dec

U.S. Operations open. Contact Transportation Operations Center for changes to your pickup schedule; a determination will be made whether changes are possible.

CANADA - BOXING DAY

Saturday, 26 - Dec

Canadian Operations closed; pickups in Canada will be canceled.*

NEW YEAR’S 2020-2021

Wednesday, 30 - Dec

U.S. and Canadian Operations open. Contact Transportation Operations Center for changes to your pickup schedule; a determination will be made whether changes are possible.

Thursday, 31 - Dec

U.S. and Canadian Operations open. Contact Transportation Operations Center for changes to your pickup schedule; a determination will be made whether changes are possible.

Friday, 1 - Jan

Pickups in the U.S. and Canada will be canceled.* U.S. and Canadian Operations, Customer Service Center and Corporate Offices closed; Transportation Operations Center open (limited staffing).

Saturday, 2 - Jan

U.S. and Canadian Operations open. Contact Transportation Operations Center for changes to your pickup schedule; a determination will be made whether changes are possible

*All pick-ups in the U.S. on November 26, December 25 and January 1 will be canceled. The USPS will not make final-mile deliveries for DHL eCommerce Solutions on November 26, December 25, and January 1.*All pick-ups in Canada on December 25, December 26 and January 1 will be canceled. Canada Post will not make final-mile deliveries for DHL eCommerce Solutions on December 25 & 26 and January 1.There will be normal operations on all other days not listed. Transportation Operations Center: 1-800-426-7478 or ecs.am.ops.logistics@dhl.com Customer Service: 1-800-805-9306 or gmus-askcustomerservice@dhl.com


For delivery prior to December 25, please keep in mind the following:


DHL eCommerce Solutions Domestic
For shipments via:
Ship on or before:
SmartMail Expedited Max
Thursday, December 17
SmartMail Expedited
Tuesday, December 15
SmartMail Ground
Friday, December 11


Country specific deadlines for delivery prior to December 25
DHL Parcel International Direct(PLT)
Australia              
2-Dec
Austria
7-Dec
Canada
8-Dec
France
9-Dec
Germany
9-Dec
Hong Kong
5-Dec
Ireland
8-Dec
 Israel
9-Dec
Italy
9-Dec
Japan
12-Dec
Mexico
15-Dec
Netherlands
9-Dec
New Zealand
4-Dec
Rest of EU*
2-Dec
Singapore
2-Dec
South Korea
9-Dec
Spain
9-Dec
United Kingdom
 14-Dec
*Rest of EU: Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden
DHL Parcel International Standard (PLY)
African Countries                
19-Nov
Australia
25-Nov
Brazil
2-Nov
 Canada
1-Dec
China
27-Nov
Eastern Europe
30-Nov
France
7-Dec
Germany
9-Dec
Hong Kong
27-Nov
India
27-Nov
Israel
25-Nov
Japan
8-Dec
Mexico
12-Nov
New Zealand
30-Nov
Rest of Asia
30-Nov
Rest of Latin America
13-Nov
Russia
19-Nov
Thailand
27-Nov
United Kingdom
10-Dec
Western Europe
4-Dec
DHL Packet International (PKY)
African Countries                
16-Nov
Australia
25-Nov
Brazil
6-Nov
 Canada
1-Dec
China
3-Dec
Eastern Europe
30-Nov
France
3-Dec
Germany
9-Dec
Hong Kong
2-Dec
India
20-Nov
Israel
1-Dec
Japan
7-Dec
Mexico
19-Nov
New Zealand
19-Nov
Rest of Asia
27-Nov
Rest of Latin America
18-Nov
Russia
20-Nov
Thailand
30-Nov
United Kingdom
10-Dec
Western Europe
3-Dec
DHL Packet Plus International (PKT) (Legacy Product)
African Countries                
16-Nov
Australia
25-Nov
Brazil
6-Nov
 Canada
1-Dec
China
3-Dec
Eastern Europe
30-Nov
France
3-Dec
Germany
9-Dec
Hong Kong
2-Dec
India
20-Nov
Israel
1-Dec
Japan
7-Dec
Mexico
19-Nov
New Zealand
19-Nov
Rest of Asia
27-Nov
Rest of Latin America
18-Nov
Russia
20-Nov
Thailand
30-Nov
United Kingdom
10-Dec
Western Europe
3-Dec


DHL Express 09:00 / 10:30 / 12:00 / Worldwide / Envelope

DHL Express is a Next Business Day possible shipping solution in which your package will arrive on the next business day given the allotted service selected and pending any delays in transit due to weather, mechanicals, miss-sort, COVID-19 restrictions, etc. 

By shipping your package worldwide overnight from the United States on any DHL Express service it could be anticipated to arrive by the next business day, meaning that a DHL Express 12:00 up to 154lbs shipped overnight from United States to London, UK on December 23rd, 2020 should be delivered by 12:00 on December 24th, 2020 in time for Christmas.

Please understand that while this is a guaranteed service, demand on carrier systems due to peak season shipping and COVID-19 restrictions may play a role in delaying your package. 

Helpful Hints
  • We encourage you to submit your volume increase requests and forecast for the upcoming peak season as soon as possible, but no later than October 2, 2020. Please do not ramp-up your volume until DHL eCommerce Solutions has provided you with written approval. 
  • Contact our Transportation Operations Center (TOC) or your Client Relationship Manager (CRM) if you require additional transport (sweeps) due to increased volume during peak; a determination will be made whether additional sweeps are possible. 
  • Ensure an e-file is submitted for each pickup. 
  • Please provide your Sales Manager or CRM with evening and weekend contacts, for fast resolution regarding pickups and/or processing questions. 
  • We recommend maintaining a minimum supply level of at least 7 days. Depending on the type of supply, it may take several days to obtain.

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