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Upcoming FedEx Web Services Interruption Scheduled for February 20-21, 2021

Source: FedEx / www.fedex.com / February 12th, 2021

Please be advised of the following important service update from FedEx. Customers using below FedEx Web Services Environment(s) will be unable to process certain transactions during the time period listed below:

Production Environment Interruption:

Start Date and Time:
Saturday, February 20, 2021, 10:00 a.m. CT
End Date and Time:
Sunday, February 21, 2021, 10:00 p.m. CT
Expected Duration:
36 hours
Affected Functionality:
All FedEx Freight functions (shipping, rating, etc.)


What you should do:

Please ensure the appropriate team members are aware of this important update. We regret any inconvenience due to this service interruption.

If you have questions or need technical assistance:


United States and Canada: call 1.877.339.2774. Support hours are 7 a.m. to 9 p.m. CT Monday through Friday and 9 a.m. to 3 p.m. CT Saturday

Europe: email emeawebservices@fedex.com

The Indian Subcontinent, the Middle East and Africa: email meisawebservices@fedex.com

Asia-Pacific: email apacwebservices@fedex.com

Brazil: email ct-brazil@corp.ds.fedex.com

The rest of Latin America and the Caribbean: click here for your country’s dedicated support phone number

Thank you for your time and attention. We appreciate your business.

The FedEx Web Integration Solutions Team


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