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UPS and FedEx Reinstate Coronavirus Service Guarantees April 2021

Source: UPS (www.ups.com) and FedEx (www.fedex.com)

UPS suspension of Service Guarantee due to Coronavirus

Suspension of Service Guarantee

Effective March 26, 2020 and until further notice, we have suspended the UPS Service Guarantee (also referred to as the UPS Money Back Guarantee) for all shipments from any origin to any destination. For all U.S. origin shipments, the Service Guarantee suspension became effective as of March 24, 2020.

Effective April 5, 2021 the UPS Service Guarantee will be reinstated only for UPS Next Day Air services (UPS Next Day Air® Early, UPS Next Day Air® and UPS Next Day Air Saver®) and UPS Worldwide Express services (UPS Worldwide Express NA1®, UPS Worldwide Express Plus®, UPS Worldwide Express®, UPS Worldwide Express Saver®, UPS Worldwide Saver, UPS Worldwide Express Freight® Midday and UPS Worldwide Express Freight®). Note: Until further notice, the guaranteed delivery time for UPS Next Day Air Saver® deliveries has been extended to end-of-day (11:59 p.m. on the guaranteed day of delivery).

Read more about how UPS is responding to the Coronavirus

FedEx suspension of Money Back Guarantee due to Coronavirus

March 23rd, 2020

The impact of COVID-19 is causing local, state, and national governments around the world to issue work and travel restrictions on a daily basis which are impacting our ability to meet our high standards of service. As a result, we have made the decision to suspend our money-back guarantee for all FedEx Express, FedEx Ground and FedEx Freight services effective immediately until further notice. Because FedEx is an essential transportation service provider, we will continue operating as government restrictions and regulations allow. We recognize and appreciate the crucial role we play in the global supply chain and connecting the world during this critical time, and we remain focused on serving our customers and providing relief supplies to areas that need it most.

Effective April 6, 2021, Money-Back Guarantee will be reinstated for select FedEx Express services for US domestic and US import/export shipments for shipments originating on or after April 6th. Services include: FedEx First Overnight, FedEx Priority Overnight, FedEx Standard Overnight, FedEx International First, FedEx International Priority, FedEx International Priority Freight. Money-Back Guarantee remains suspended for all other FedEx Express services and operating companies worldwide. Its status is being evaluated on an ongoing basis, and our focus remains on continuing to provide the best possible service to our customers during this period of uncertainty.


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