Source: FedEx / www.fedex.com / May 25th, 2017
FedEx will end support of FedEx Ship Manager Server versions 10.0x and below as part of the Software Support Lifecycle Program beginning in January 2018. Created to manage the version upgrade or migration to another FedEx platform, the Software Support Lifecycle Program allows lead time for customers to upgrade their FedEx Ship Manager Server software before the oldest versions (10.0x and below) reach their end of support in January 2018.
After support ends, FedEx may no longer be able to provide data files to customers using 10.0x and below, and some shipping and routing functionality may no longer be available. As such, FedEx would like to avoid a “no support” experience as FedEx customer account teams will attempt to engage in multiple proactive, ongoing discussions with customers about the advantages of upgrading their software.
For additional information, click the links below for release notes:
What you should do:
Please ensure that your management, development and support staff are aware of this information concerning the retirement of legacy FedEx Ship Manager Server software. If you have questions or need technical assistance, please call 1.877.339.2774. Support hours are 7 a.m. to 9 p.m. CT Monday through Friday and 9 a.m. to 3 p.m. CT Saturday.
Thank you for your time and attention. We appreciate your business.
The FedEx Ship Manager Server Software Support Lifecycle Program Team
www.shipwatchers.com - 24/7 Support including Chat