Ship Watchers is proud to announce we have installed our new upgraded Support Center for all shipping audit clients. The new portal has access for all clients, potential clients and referrals the following.
- A support ticket system
- Online community
- Live chat software
- Knowledge base software
- A self-service helpdesk portal
- A fully integrated SIP-compliant softphone
- Call logging and VoIP
- Who's On visitor monitoring
- A task management system
- Time logging
- Multiple brand support
- Customer satisfaction surveys
- Helpdesk reporting and analytics
- Single Sign-On (SSO)
We are happy to make this upgrade possible for clients.