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Important FedEx Security Update

Source: FedEx / / May 16th, 2018

Customers on FedEx Ship Manager Server version 8.5.5 and below, your immediate attention is required as this letter is to alert you that on September 15, 2018, your Tunnel Server security certificate will expire. As a result, systems with an expired certificate will not be able to communicate with FedEx to transmit and/or obtain data required for shipping.

Failure to act will result in immediate issues including but not limited to:

  • Communications failure with FedEx
  • Unable to obtain new tracking number ranges
  • Bill To information will not be communicated and charges will default to shipper’s account
  • International clearance shipment information will not be transmitted
  • FedEx Express and/or FedEx Ground operations may refuse shipments due to inaccurate shipping labels

What you should do:

Customers on FedEx Ship Manager Server version 8.5.5 and below will need to:

  • Upgrade – Customers that ship large quantities and continue to rely on the ability to produce shipping labels at a high speed must upgrade to the most recent version of FedEx Ship Manager Server software (currently version 17.0x) by September 15, 2018.
  • Migrate – Customers that have seen a shift in business and no longer need "heavy lifting" capabilities of FedEx Ship Manager Server, should move to a more suitable FedEx platform (i.e., FedEx Ship Manager® at, FedEx Web Services, FedEx Ship Manager®) by September 15, 2018.

Please ensure that your management, development and support staff are aware of this issue to avoid impacts to your shipping and rating functionality.

For technical assistance, contact your IT department, FedEx Sales AE, FedEx® Compatible provider and/or your FedEx Customer Technologies Consultant for more information about the suggested options.

For general customer support, please call 1.877.339.2774. Support hours are 7 a.m. to 9 p.m. CT Monday through Friday and 9 a.m. to 3 p.m. CT Saturday.

Thank you for your time and attention. We appreciate your business.

The FedEx Ship Manager Server Software Support Lifecycle Program Team - 24/7 Support including Chat
Small Parcel Negotiation and Audit Consultants

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  1. Ethan B.

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  1. David John

    The safety and security of your packages and information are our utmost priority, and we are constantly working to enhance our security measures.