Source: FedEx / www.fedex.com / June 27th, 2018
Please be advised of the following important service updates from FedEx. Customers using FedEx Web Services will be unable to process certain transactions during the time periods listed below.
July 2, 2018: Test Environment Interruption:
| Start Date and Time: |
Monday, July 2, 2018, 8:00 a.m. CT |
| End Date and Time: |
Monday, July 2, 2018, 5:00 p.m. CT |
| Duration: |
9 hours |
| Affected Environment: |
Test |
| Affected Functionality: |
All functionality will be affected |
Due to the scheduled maintenance updates to the FedEx test environment, customers may encounter an unstable test environment from July 2 through July 14.
July 14, 2018: Production Environment Interruption:
| Start Date and Time: |
Saturday, July 14, 2018, 9:00 p.m. CT |
| End Date and Time: |
Sunday, July 15, 2018, 1:00 a.m. CT |
| Duration: |
4 hours |
| Affected Environment: |
Production |
| Affected Functionality: |
Rating, Shipping and Tracking |
What you should do:
Please ensure the appropriate team members are aware of these important updates. We regret any inconvenience due to these service interruptions.
If you have questions or need technical assistance:
- United States and Canada, call 1.877.339.2774 or send an email to websupport@fedex.com. Support hours are 7 a.m. to 9 p.m. CT Monday through Friday and 9 a.m. to 3 p.m. CT Saturday.
- Europe, send an email to emeawebservices@fedex.com.
- The Indian Subcontinent, the Middle East and Africa, send an email to meisawebservices@fedex.com.
- Asia-Pacific, send an email to apacwebservices@fedex.com.
- Brazil, send an email to ct-brazil@corp.ds.fedex.com.
- Latin America and the Caribbean, send an email to tsc@corp.ds.fedex.com.
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